Frequently Asked Questions
Everything you need to know about lessons, pricing, and process
Payment and Fees
How much do your services cost?
New Driver Education Course (online theory plus in-car lessons) — $699
6-Hour Defensive Driving Course — $90
Private Lessons / Assessments — $75 per hour
Road Test Preparation — $100
What are my payment options and when are they due?
We currently use e-transfers, and online payments with VISA and Mastercard are also available. Payment is due in full at the time of registration.
What payment methods do you accept?
Our preferred method is e-transfer to [email protected]. We also accept VISA and Mastercard. We do not accept personal cheques.
What is your refund policy?
Read our Refund Policy.
Do you offer gift cards?
Yes. Minimum $70. To purchase a gift card, click here. (Replace # with the gift card link or page once available.)
New Driver Education Course
What is the application process for the New Driver Education Course?
Complete the information application. You will receive a response within 24 hours confirming we provide service within your community area. Complete the detailed application and submit payment via the invoice link. Within 24 hours of payment, you will receive an email from [email protected] with your private link to set up an account. Trubicars is our e-learning partner. Create your account and complete the New Driver Education Course at your pace.
You have 365 days from the date of purchase to complete the course. You should aim to complete your online course and in-car lessons within 9 months. Once the online course and in-car training are completed, you will receive your certificate of completion. Use your certificate to apply for your Class 5 driver’s licence and receive a discount on vehicle insurance. Congratulations.
How long before I start my in-car lessons?
Our New Driver Education Course in-car lessons begin after completion of your online learning portion. It is possible to start prior to completing your online portion at the discretion of the driving instructor. It is suggested that in-car lessons commence upon the completion of the New Driver Education Course but is not mandatory. Your certificate is only issued after completion of both the online theory and in-car lessons.
How are my in-car lessons planned?
Your in-car lessons are planned over the 9 months and finished with a 2-hour lesson just prior to your road test. Lessons are two hours in length to allow for instructional time and time to practice the new skill. It is an expectation that students are getting practice through family or friends between lessons. This builds familiarity and confidence in the student. There could be months between laying the groundwork skills and finalizing your lessons. This is when you should be practicing through family or friends.
Where do we meet for in-car lessons?
For most students, we will pick up and drop off at your home, school, or workplace. If you are outside our pickup and drop-off area, we will arrange to meet at a public place in a more densely populated area.
Are the 10 hours of in-car training enough to pass my road test?
Whether the mandatory 10 hours are enough depends on the learning skills of each driver as an individual. If you feel that you would benefit from increased time behind the wheel with an instructor, we offer additional individual driving lessons. Your instructor will assess your skill level prior to your road test and will provide feedback on whether you are ready. It’s our recommendation that you practice at home in between lessons as well. The more time you have behind the wheel, the more confident you become.
Can I purchase more than 10 hours of in-car lessons?
Yes. We offer private lessons. Please speak to your driving instructor as these lessons are over and above the New Driver Education Course package. 10 hours is the minimum industry standard for the New Driver Education Course.
What happens if I fail?
Sometimes it happens. Students fail their road test. While it is distressing for the student, it is not the end of the road. You purchase another road test receipt. Discuss the use of a car with your driving instructor.
Can I use my parents' car for lessons?
Novice drivers must use their instructor’s vehicle for their driving instruction. It’s safer to use your instructor’s vehicle as it is equipped with a dual-brake system for training.
Road Test
Where do I get my road test receipt?
You purchase a Road Test Receipt but do not book your date. Your instructor will book your road test date and time to confirm availability of a Class 5 vehicle. Pay for a road test (driving test).
Can I use your car for my road test?
Yes. Use of the car is included in the New Driver Education Course.
If you have not purchased the New Driver Education Course and just want use of our car for your road test, you must complete a one-hour private assessment prior to the use of our car. We retain the right to deny the use of our car if we feel you are not ready. (This is in addition to the one-hour warm-up.) The use of our car includes a one-hour warm-up just prior to your test.
What if I don't feel ready for my road test?
Not all students feel confident to attempt their road test at the end of their 10 in-car hours. Anxiety, bad road experience, lack of extra driving time, and other personal reasons can cause fear and doubt in a new driver. This is normal. You have the right to cancel and rebook your road test to a later date. You can always book private lessons for more in-car experience.
Customer Service and Process
What are your hours of operation?
We are available from 8:30 a.m. to 6:00 p.m. Your instructor may be available after hours, weekends, and holidays. Please confirm with your instructor.
How long before I receive a response to my voice mail or email?
All calls, text messages, and emails are responded to within 24 hours. We strive for same or next day reply.
What is the application process for the 6-Hour Defensive Driving Course?
Defensive Driving does not have an in-car driving portion.
Getting started: Complete the online form and submit payment. Within 24 hours, you will receive an email from [email protected] with your private link to set up an account. Trubicars is our e-learning partner. Complete the defensive driving course at your pace within 3 months of purchase.
Upon completion: You will receive an email from Trubicars announcing your course completion. Forward this email to [email protected]. Class 5 will email you a Certificate of Completion within 24 hours.
Submission of certificate: Submit your certificate to your employer, lawyer, or governing body through the usual channels. To remove demerit points, take your certificate to your nearest Access Nova Scotia office. Request a FORM 1 from the clerk. The clerk will complete the form, which you will sign and submit back to the clerk who will send it forward for processing.
What is the application process for private driving lessons?
Complete the online application. We will respond within 24 hours to confirm we offer services in your area. If yes, we send a detailed student application form for completion. Once your application is received, your instructor will contact you to set up your lesson. If we service your area or you are willing to meet up with your instructor, we will call you to book an appointment.
Do you offer services in my area?
We will confirm if you are located within our pickup and drop-off area. We cover a large area of the Dartmouth side of the HRM. If you are outside our pickup and drop-off areas, we will arrange to meet at a public place in a more densely populated area. This saves time spent on driving to your home and back. We strive to keep our lessons within higher populated areas for a broader experience.
How long do I have to complete my theory and/or in-car lessons?
New Driver Education Course: The online portion must be completed within 365 days to complete the New Driver Education Course and your 10 hours of driving. Failure to do so will result in a new purchase of the course.
6-Hour Defensive Driving: Must be completed within 3 months of purchase. Failure to do so will result in a new purchase of the course.
Private Lessons: Can be purchased any time during your lifetime of driving.
Online Learning
When and where are classes held?
All of our theory classes are held online through our e-learning portal at your own pace. Our learning partner is Trubicars Nova Scotia.
What does asynchronous learning mean?
Asynchronous learning means that the instructor and the students in the course all engage with the course content at different times and from different locations. Students are provided with a sequence of units which they move through as their schedules permit. Our online theory courses include text which is read out loud, quizzes, and assignments following each module. Each module is completed in sequential order so every lesson is completed.
How do I access my online learning?
Our online partner is Trubicars. Once your purchase is completed, you will be sent a link through Trubicars within 24 hours. You will create an account and access all your online training through Trubicars. E-learning front page (trubicarsnovascotia.ca).
What do I need to start online classes?
Prerequisites and Recommended Hardware: A laptop or desktop with minimum 2.4 GHz, minimum 4 GB RAM with speakers or headphones. Webcam for virtual BDE Course.
Recommended OS: Windows 7 or 10, Ubuntu Linux, Mac OSX 10+, Debian 9 or higher.
Recommended Web Browser: Minimum Chrome 64, Firefox 47, Safari 25, or Microsoft Edge. For support of HTML5 and auto-play videos, enable cookies.
Desktop software: Zoom software for virtual BDE Course.
Internet connection speed: Minimum 4 Mbps. Recommended 20 Mbps.
Who do I contact for user service or technical support for my online class?
Available 7 days a week from 9:00 a.m. to 6:00 p.m. EST (11:00 a.m. to 8:00 p.m. Atlantic time).
Call or text 647-760-5505.
Email [email protected].
Trubicars Frequently Asked Questions.
E-learning front page (trubicarsnovascotia.ca).
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